Q: How long is the delivery time of the products?
A: Usually we have stock for every type of products, if the product that you selected we have in stock, then we only need to re-test it before leaving the factory, so the delivery time is around 1~2 days; if we don’t have them in stock, then we need to arrange the production, the delivery time will be around 2 weeks. For the customer-oriented design products, our engineers will give the approximate delivery time according to the technical requirements.
Q: If needing to do the customer-oriented design product, what procedures will be followed?
A: If you want to do the customer-oriented design product, please contact with our pre-sale technical support engineer, or enter our ODM service in www.skymems.com, and write down the technical requirements online, our engineers will contact with u asap after we get your requirements. Then we will clarify the technical specs together, and confirm the customer requirements together, then start to do the sample developing.
Q: How about the payment conditions?
A: we accept 30% prepayment in advance, and the balance 70% payment before the delivery. For the customer-oriented design product, the payment will be discussed together.
Q: How long is the product warranty?
A: Usually, our product warranty is one year. If you want to have longer warranty period, please contact with your sales manager to buy longer warranty service. Our products enjoy very high quality, and its MTBF is more than 100000hours.
Q: How will we do if the product has the quality problem?
A: Our products have passed very strict tests before delivery, so it is very low probability to have quality problem. If our products have quality problem (not caused by man-made factors) in the warranty period, our factory will arrange the free repair. If the product can’t repair well, we will arrange to provide a new one. If the product is out of warranty time, we will provide the repair only charging the material cost.
Q: What fast express will be adopted during shipping?
A: we will select fast expresses such as DHL, UPS, FEDEX, TNT etc. according to customer’s requirements.